Appointments are only confirmed after reservation fee of $60 is received.
The client is responsible for providing access to the property at the scheduled time. If cleaners are unable to access the property, a cancellation or rescheduling fee may apply.
If a key or code is provided, it will be handled with utmost care and returned upon request.
To avoid fees, please notify us at least 24 hours in advance for any cancellations or changes.
If you do not attend your appointment without prior notice, our team will wait up to 15 minutes from arrival then the session will be marked as a no-show, and no refund will be issued.
We carry full insurance for public liability and property damage.
We are not responsible for existing damage, unstable installations, or fixtures that are not properly secured.
Please let us know in advance about any delicate or valuable items that require special care.
To keep our cleaners safe, we ask that the workspace be free of hazards.
We reserve the right to decline cleaning areas that pose a health risk, such as mold, infestations, or biohazards.
Services follow a standard checklist, which can be tailored to your preferences.
Deep cleans, move-out, or post-construction cleaning require prior booking.
We do not perform heavy lifting, clean exterior windows above ground level, or handle hazardous materials unless arranged ahead of time.
Please secure pets during the cleaning to prevent interruptions or safety concerns.
We provide all standard cleaning supplies and equipment needed for the job.
If you prefer specific products to be used, you’re welcome to supply them for our team.
Full payment is due upon completion of the service.
We accept cash, PayID, or bank transfer.
The $60 deposit will be deducted from the final payment.
Either party may end this service agreement with written notice. We reserve the right to discontinue services at our discretion in cases
of inappropriate behavior, unsafe environments, or frequent last-minute cancellations.
All client information is kept strictly confidential.
We do not share, sell, or disclose personal data to third parties without your consent, except where required by law.